Management division · Retail
The showroom, the quote, the install and the service desk.
Retail is where the customer meets the trade. We manage the showroom, the quoting process, installation coordination and the service desk, and we know the products because we sell them ourselves.
What we do
Retail, run by people who do it every day.
We operate Wheatland Fireplace, a hearth and BBQ retailer in Saskatchewan.
Because we operate at every level of the channel, from manufacturer to customer, we understand how this part of a business affects the others, and we position it accordingly.
Showroom and merchandising
Product mix, displays and pricing chosen for the local market and kept current with manufacturer programmes.
Quoting and configuration
Accurate quotes for configured products, venting and accessories, produced quickly and consistently.
Installation coordination
Site details, scheduling and installer hand-off, so what was quoted is what gets installed.
Service and warranty desk
Claims, parts and follow-up handled once and tracked to close.
Sales process
Lead follow-up, quote follow-up and the customer's experience from first visit to install.
Who it is for
Independent hearth and outdoor-living dealers who want operations run properly. Owners planning succession or a second location. Brands who want a reference showroom.
How it works
Start with one discipline or hand over the whole operation. Either way, work begins with a plain review of where the business is, what it needs, and what we would do first, with the numbers behind it.
Contact
Talk to us about retail.
Tell us a little about the business and what you need. We reply within one business day.